Global Entry Frequently Asked Questions

Is criminal history a disqualifier for Global Entry?

Global Entry is a risk-based approach to facilitate the entry of pre-approved travelers. Applicants may not qualify for Global Entry participation if they:

What can I do if I was denied because of a prior firearm purchase denial?

FBI CJIS Division
Attn: Criminal History Analysis Team 1
BTC 3
1000 Custer Hollow Road
Clarksburg, WV 26306

(When submitting a challenge via mail, include your NICS Transaction Number (NTN) or State Transaction Number (STN). Failure to include these numbers will delay processing.)

Can I join Global Entry if I am not a U.S. citizen or U.S. lawful permanent resident?

TTP works with countries around the world to provide foreign nationals with access to the Global Entry Program. There may be additional requirements you must meet depending on our country of citizenship. To find current foreign partner agreements and if additional requirements must be met, select an International Arrangement and your country of citizenship.

Are all U.S. visa classifications eligible for participation in Global Entry?

If your country has a bilateral trusted traveler arrangement with CBP, you may participate in Global Entry provided you are not entering the U.S. under one of the following visa categories:

Using Global Entry

What do I do if the Global Entry processing technology states "See Officer For Assistance"?

You must report to a CBP officer at the nearest staffed CBP passport control booth. You do not have to get back in line. The CBP officer at the passport control booth will review your documents, determine the reason for the referral and either release you from there or refer you to "secondary" for additional processing.

How is the arrival of the Global Entry Mobile App going to improve travelers' experience at airports?

The Global Entry Mobile App will allow members to validate their arrival into the U.S. on their iOS or Android device prior to entering the Federal Inspection Services area which will expedite their processing time.

Do Global Entry benefits allow head-of-the-line privilege at U.S. airports without Global Entry technology?

Head-of-the-line privilege is only available at U.S. airports that have Global Entry. Head-of-the-line privilege is reserved for program members if the processing technology is unavailable, if a member gets referred to a CBP officer, and at the exit points.

As a U.S. lawful permanent resident, which document do I use with the Global Entry processing technology?

U.S. lawful permanent residents must use their I-551 permanent resident card with the Global Entry processing technology.

Must I declare food items or products when using Global Entry?

Yes. You must declare all agricultural products that you bring into the United States. Failure to declare agricultural products can result in up to $10,000 in fines and penalties.

As a Global Entry member, am I required to use the Global Entry Program when entering the United States?

No. Global Entry members can choose not to use the Global Entry processing technology and can be processed by CBP officers.

My travel companions (children, spouse, or co-travelers) are not Global Entry members; can they come through the Global Entry lane with me?

No, only Global Entry members can use the Global Entry lanes.

What do I do if I have a disability and need assistance during my interview for Global Entry?

After you have submitted your application and scheduled an interview at a Global Entry Enrollment Center, contact the Global Entry Enrollment Center where your interview is scheduled to request a reasonable modification or auxiliary aid or service to complete the Global Entry application process. Requests for a modification, aid, or service should be made as soon as possible and prior to the date of an interview to allow sufficient time for making the appropriate arrangements at the interview location.

Partner Expedited Travel Programs

I am a U.S. citizen enrolled in Global Entry, what benefits do I have for expedited entry?

U.S. Citizens enrolled in Global Entry may use the Smartgate system when entering Australia and/or New Zealand without registration. U.S. Citizens may apply for the Dutch Privium program, the Korean SES program, Panama's Global Pass, Taiwan's e-Gate, Germany's EasyPASS, or the Mexican Viajero Confiable program for expedited entry into those countries. Additional fees and enrollment interviews may apply.

Where can I find more information about TSA PreCheck Expedited Screening?

The Transportation Security Administration's (TSA) PreCheck allows for expedited airport screening at TSA checkpoints in specific airports. Global Entry members are eligible for TSA PreCheck benefits.

I am a Korean citizen; can I apply for Global Entry?

Yes, Korean citizens may apply for Global Entry. Korean citizens must first enroll in the Smart Entry Service (SES) program operated by the Korean Immigration Service.

As a Korean citizen, what is the process to become a Global Entry member?

Korean citizens submit Global Entry applications through the Korean Government's website. After submitting the Global Entry application, Korean applicants must then create a Trusted Traveler Programs (TTP) account. Applicants will log into the account and pay the $100 Global Entry application fee. Once conditionally approval status is granted, applicants will be invited to schedule a Global Entry interview through their TTP account at an enrollment center or via Enrollment on Arrival when arriving to the U.S. on an international flight complete the enrollment process.

Does the Korean SES program have a minimum age requirement?

Yes. To participate in Global Entry, Korean applicants must be at least 17 years of age.

Global Entry Membership Information

Where do I find my Trusted Traveler membership number?

Find your Trusted Traveler's membership number by logging into your Trusted Traveler Programs (TTP) account. The membership number is listed toward the top of the page. The membership number, also known as your PASS ID, is also on the back of Trusted Traveler cards.

I am a current Global Entry member. How do I update my passport information?

All Global Entry members can update their passport information through their TTP account. Click on "Update Documents." If the passport update involves a name change, you must visit a Global Entry enrollment center to update your information.

How do I obtain a copy of my FBI Identity History Summary?

If you would like a copy of your Identity History Summary, you may submit a request to the FBI. The FBI offers three options for requesting your summary or proof that a summary doesn't exist.

How do I challenge my FBI Identity History Summary?

If you believe your Identity History Summary contains inaccurate or incomplete information, you may request a change or correction by contacting the agency or agencies that originally submitted the information to the FBI. However, most states require that changes of Identity History Summary information be processed through their respective state centralized agency (State Identification Bureau). For the State Identification Bureau listing refer to: www.fbi.gov/checks.

Renewing Global Entry Membership

How do I renew my Global Entry membership?

You become eligible to renew your membership one year prior to program expiration. If you submit a renewal application before your membership expires, you will be able to continue to use benefits up to 24 months after your membership expiration date.

Follow these steps to renew Global Entry membership:

Log on

Renew

Select

Follow

Confirm and Continue

Certify

Next

Check

Will I need to be interviewed again when I renew my program membership?

An interview for program membership renewal may not be necessary. Once you submit your renewal application and fee, check your TTP account periodically for updates on what actions are necessary to complete the renewal process. You will receive an email when your membership status changes.

Global Entry Cards

Who receives Global Entry cards?

Only U.S. Citizens, U.S. Lawful Permanent Residents, and Mexican nationals are issued Global Entry cards.

How are Global Entry cards used?

CBP accepts Global Entry cards for lawful U.S. entry at land and sea ports of entry. Global Entry cards have radio frequency identification, which enables their use at SENTRI and NEXUS expedited travel lanes entering the U.S. Global Entry cards are not valid for entry into Canada via the NEXUS lanes and kiosks. Global Entry cards are not accepted at Global Entry kiosks, which require passports or U.S. lawful permanent resident cards. Global Entry card holders must follow all program rules for SENTRI and NEXUS when using the card at land and sea ports of entry.